Frequently Asked Questions
Everything you need to know about your Smilodox gear and orders.
How long does shipping take and what are the costs?
Standard shipping usually takes 2-4 business days within Germany and 5-10 business days for international orders. Shipping is free on orders above a specific threshold, otherwise a flat rate applies based on your location.
Can I return my items if they don't fit?
Yes, we offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please use our online return portal to generate your shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna Pay Later, and Apple Pay to ensure a smooth and secure checkout process.
How do I find the right size for my gym wear?
Each product page features a detailed size guide. Our high-performance fabrics vary in compression and stretch, so we recommend checking the specific measurements or choosing your usual size for a standard fit.
How should I wash my Smilodox performance gear?
To maintain the quality of the technical fabrics, we recommend washing at 30°C, turning the garments inside out, and avoiding fabric softeners or tumble drying.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders very quickly to ensure fast delivery. Once an order is confirmed, we generally cannot make changes. However, you can return the items for a refund once they arrive.